Terms of Services

Contract for leasing cloud, hosting and dedicated servers. Carefully read the conditions before hiring any service.

Last update: 05/05/2025Cosmopolis/SP, Brazil

Overview

Key contract information highlighted.

CNPJ

60.677.890/0001-00

Headquarters

Cosmopolis/SP

Network SLA

99.5%

Refund

7 days

Introduction

Presentation of the document and general conditions.

Contractor Identification

BedHosting BR

CNPJ 60.677.890/0001-00 — Cosmopolis/SP, Brazil

Contract for Renting Cloud, Hosting and Dedicated Servers. This cloud, hosting and dedicated server rental agreement is entered into between BedHosting, a company registered with CNPJ: 60.677.890/0001-00 with headquarters in Cosmópolis/SP, Brazil, hereinafter referred to as CONTRACTOR, and the CONTRACTOR, who is the subscriber to the service.

The CONTRACTOR agrees to comply with the following conditions: (Violation of these conditions may result in penalties, suspension or cancellation of the service, without the right to refund and without prior notice).

CONTRACTOR'S Obligations

Mandatory conditions for using the services.

1.1. Do not transmit or store information, data or materials that violate any federal, state, municipal law or the law of your country of origin;
1.2. Do not make available or store any copyrighted, intellectual property or copyrighted materials, including audios, videos, emulators, distribution or disclosure of passwords to access other people's programs, defamation of people or businesses, allegations considered dangerous or obscene, protected by state secrecy or other legal statute;
1.3. Do not promote or provide information about illegal activities that may promote or induce physical or moral harm against any group or individual;
1.4. Do not use, make available or store any material that exploits children or adolescents under 18 years of age;
1.5. Do not use, make available or store any material with grotesque or offensive content to the Web community, including, but not limited to, bigotry, racism, hatred or profanity;
1.6. Do not transmit, store or disseminate any material related to hacking/cracking or child pornography, including links to other sites with content of this type. The CONTRACTOR will be the only one to assess what constitutes a violation of this measure;
1.7. Do not send abusive and generalized emails without request from the recipient(s), from any other server external to the CONTRACTOR's network with the intention of promoting any domain hosted on the CONTRACTOR's servers, or whose return email belongs to a domain hosted on the CONTRACTOR's servers;
1.8. Do not attempt to operate HttpInjector, SQL Injector, IRC or IRC bots on our servers, nor attempt to hack or hijack passwords from other sites. Any attempt will result in immediate account cancellation without refund;
1.9. Do not provide false information to the CONTRACTED PARTY through the service request form, as this attitude will be punished with the immediate suspension of the contracted services, regardless of warning or notification;
1.10. Do not use any service related to BedHosting to host or have any form of association with betting houses, gambling or related activities. Any such practice will result in suspension of service without prior notice.

Obligations of BedHosting

Commitments and responsibilities of the contractor.

2.1. Ensure the proper functioning of the BedHosting network, adopting all necessary measures with users to avoid losses;
2.2. In the event of hardware problems affecting the CONTRACTOR's VPS/Cloud/Dedicated server, BedHosting will replace the failed hardware or provide an equivalent server;
2.3. Provide technical support via email, tickets and telephone, according to the server management plan; CNPJ: 48.964.455/0001-53;
2.4. Guarantee an SLA of 99.5%, except in cases of scheduled maintenance, DDoS attacks, or external factors that may affect the operation; The SLA is based on the network part and does not apply to software and operating systems: changes made by the customer that corrupt the operating system; Updates that affect system functionality; In case of non-compliance with the SLA, compensation for double the lost time will be provided by contacting us via ticket;
2.5. Incorrect system shutdown/reboot that affects startup; Viruses, worms, scans, spam, among others downloaded or sent by the client to the server; And all types of failures, vulnerabilities or instabilities that may be generated by inappropriate use of the server; As THE CONTRACTOR has full access to the server (Administrator/root), all responsibility for installation, maintenance, correction and problems generated by these applications lies with the CONTRACTOR, with no guarantee of SLA;
2.6. Be responsible for the physical protection of the server(s);
2.7. Maintain technicians in the data center (Data Center) to service and correct problems;
2.8. Maintain multiple transit operators, aiming for redundancy;
2.9. Be responsible for network routing, seeking the best routes and availability;
2.10. Provide service channels, such as chat, Discord and email, for communication between THE CONTRACTOR and BedHosting. These service channels may change without prior notice, but whenever there are updates, they will be sent to the registered customer's email. This data will also be visible on the Customer Center home screen, at the email address (https://bedhosting.com.br/financeiro/);
2.11. Store backups generated by the panel or VPS for a period of 30 days. After this period, the backups will be permanently deleted from the system.

Account Opening, Upgrades and Installation of Services

Deadlines and conditions for activating services.

3.1. The deadlines for activating the plans are as follows: VPS - (1 minute to 2 hours during business hours); Cloud Windows (2 to 24 hours during business hours); Plesk and Hosting (1 to 5 minutes during business hours); Activation will occur after CONFIRMATION of the first payment and verification of data consistency by the CONTRACTED PARTY;

NOTE: If there is an inconsistency in the registration data, the above deadlines will not apply until correction and confirmation occurs.

3.2. When contracting the services, THE CONTRACTOR acknowledges full acceptance of all contracts and use policies of the CONTRACTED PARTY, which will be registered in a database;
3.3. The activation of additional services requested by the CONTRACTOR will only be carried out after proof of the initial payment in accordance with the CONTRACTOR's guidelines;
3.4. THE CONTRACTED PARTY offers some membership programs and bonuses for the reseller CONTRACTOR, with any CONTRACTOR being free to participate upon approval;

Payment Policy

Billing rules, deadlines and refunds.

4.1. The CONTRACTOR must make payments on the due dates defined in accordance with the date of contracting the service;

PS 0: BedHosting offers several payment options, however the company reserves the right to change, deactivate or activate payment methods according to internal criteria, such as risk assessment, operational issues, security and others, without prior notice. Some payment methods may be available for some services and not for others.

4.2. If payment is not confirmed within 3 days after the due date, BedHosting will disconnect/suspend the server and block access to the services contracted by the CONTRACTOR;
4.3. If payment is not confirmed within 7 (seven) days after the due date, BedHosting will remove all data, files and other information stored on the server contracted by the CONTRACTOR;

PS 1: After removing the data as stated in paragraph 4.3, it will not be possible to recover or reestablish the server.

PS 2: If THE CONTRACTOR requires additional time, they must contact us immediately after the suspension so that the information can be added and data deletion can be avoided. The server will remain suspended, but the deletion will be delayed until the requested date.

4.4. Following the consumer protection law Art. 49, THE CONTRACTOR has the right of up to 7 days from receipt of the product to request a refund for the Product in case of regret of the purchase. Refunds may take up to 240 hours (10 business days) to process. The refund will be processed/approved following the good faith provided for in Article 49 between both parties.

Access to Services

Rules for credentials and access security.

5.1. The login and password for the service in question will be made available by BedHosting after approval of the services to the CONTRACTOR;
5.2. It is the CONTRACTOR's sole responsibility to maintain the security of their password and prevent third party access to the server, whether through password breaking, hacking or leakage. The BedHosting Support team will never request access data from the CONTRACTOR, only basic information in case of need to access the service;
5.3. BedHosting reserves the right to change the CONTRACTOR's password at any time, and will notify the CONTRACTOR in the event of a change, except if the CONTRACTOR is in arrears with payments;
5.4. Responsibility for the safekeeping and security of the access password lies exclusively with the CONTRACTING PARTY, and BedHosting is not responsible for any misuse of it.

Term and Cancellation

Conditions for changes and cancellations.

6.1. The CONTRACTOR may request the modification or cancellation of this agreement only after the end of the contractual service period of one month (with automatic renewal), upon acceptance on the website by both parties;
6.2. During the contract period, the CONTRACTED PARTY may make changes to the values related to the services provided. The change in service prices will be applied to the CONTRACTOR's next invoice.
6.3. If applicable, the CONTRACTED PARTY offers discounts for contractual periods above 6, 12 and 24 months. In case of early cancellation, the CONTRACTED PARTY will calculate the value of the months used without discount and will add a fine to the CONTRACTOR of a monthly fee;

Contract Duration and Renewal

Renewal and termination rules.

7.1. The extension of the contract will occur automatically, unless either party notifies, in writing, their disagreement at least 7 days before the end, in which case the contract will be definitively terminated on the determined date;
7.2. The extension of the contractual term will depend on the prior agreement of the other party and will be officially communicated. If the CONTRACTOR cancels the contract before the end of the agreed period, the CONTRACTOR will not make any refund.

Final Provisions

General clauses and responsibilities.

8.1. The CONTRACTED PARTY reserves the right to change any technical procedure relating to the contracted services without prior notice;
8.2. If any change is made to the current contract, the amended clauses and conditions will become valid after 7 (SEVEN) days from the date of the change;
8.3. The CONTRACTOR is aware and agrees with the fact that the CONTRACTOR may suspend access to all data, files or other information that is stored in the CONTRACTOR's account and in the additional accounts of the CONTRACTOR's clients, if there is an order or request from legally constituted authorities or a court order;
8.4. The CONTRACTOR is responsible for all damages arising from its use of the services, and undertakes to indemnify and hold the CONTRACTED PARTY harmless from any legal claim, including losses and damages claimed by third parties;

PS 0: In the case of using connection sharing services such as: VPN, Tunnel, GRE, among others, the CONTRACTOR is responsible for all activities of these users, legally responsible for them.

PS 1: If a judicial or police request is made to send the CONTRACTOR's registration data, BEDHOSTING will share registration data to help with investigations;

8.5. Software management, data recovery and software reconfiguration are the sole and exclusive responsibilities of the CONTRACTOR;
8.6. The CONTRACTED PARTY reserves the right to suspend the CONTRACTING PARTY's service at any time, without notification, when any infringement or violation of the contract or acceptable use standards is found;
8.7. The CONTRACTOR is obliged to keep their registration data duly updated.